This Privacy Policy is intended to help you better understand how we collect, use, and store your personal information—whether you are a member of IntegratedCounselingService.com or simply visiting this website. By using any of IntegratedCounselingService.com’s services, you agree to the terms of this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by posting the revised policy on this website and, where appropriate, by other means. By continuing to use this website or the services after these changes are posted, you agree to the revised policy.
Information Collected and Why
What Information Do We Collect from You and Why?
We collect your name, email address, phone number(s), and payment information.
We need this information to provide our services, confirm your identity, contact you, and fulfill other related purposes.
We collect data about the IntegratedCounselingService.com third-party linked webpages you visit. We also collect data about how and when you access your account, including information about your device, browser, network connection, and IP address. This information helps us improve our services and provide access to them.
If you activate a payment account, we may collect additional personal information, including bank account details and government-issued identification. This information is necessary to provide payment services, monitor for fraud, and comply with legal requirements.
We also collect Personal Information you provide after completing a session to better serve our members.
When Do We Collect This Information?
We collect Personal Information when you sign up for our services, access our services, or provide information to us directly.
We also collect information from our service providers’ clients to support and process orders, authenticate users, and process payments.
Information from Service Providers
Service providers are individuals who have agreed to the terms and conditions of IntegratedCounselingService.com and work with us to offer counseling sessions to members.
What Information Do We Collect from Service Providers and Why?
We collect your name, company name, educational background, website, phone number(s), address, business type, licenses, certificates, and email address.
This information helps us collaborate with you, confirm your identity, contact you, and process payments.
We also collect data about your activity on IntegratedCounselingService.com, including device and browser information, network connection, and IP address.
We use this information to provide and improve our services.
Information from Website Visitors and Support Users
What Information Do We Collect and Why?
From visitors to IntegratedCounselingService.com, we collect information about the device and browser used, network connection, and IP address. Personal Information submitted via any messaging feature on our website (“Chat”) is also collected.
For telephone support users, we collect phone numbers and call audio. For chat support users, we collect your name, email address, device and browser information, network connection, IP address, and chat transcript.
We use this information to provide and enhance our services and address any inquiries you may have.
When Do We Collect This Information?
We collect this information when you visit pages hosted by IntegratedCounselingService.com, use services offered on our websites, or engage with us via email, web form, instant message, or phone.
Information from Cookies and Similar Tracking Technology
What Is a Cookie?
A cookie is a small amount of data, which may include a unique identifier, sent to your browser and stored on your device.
Why Does IntegratedCounselingService.com Use Cookies and Similar Tracking Technology?
We use cookies to recognize your device and provide you with a personalized experience. Cookies also help serve targeted ads from third-party vendors. Our third-party advertisers may use cookies to track your visits to our websites and elsewhere on the Internet to serve you targeted ads.
Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.
Sharing Personal Information with Third Parties
IntegratedCounselingService.com works with third parties to provide services, and we may share Personal Information with them for this purpose. We may also share information to meet legal requirements, prevent fraud, and ensure safety.
Personal Information may be shared with third-party vendors for marketing and advertising purposes. If our business is acquired, Personal Information may be shared as part of the transaction.
We will always seek your consent before sharing your Personal Information for purposes not described in this policy.
Retention of Personal Information
Even after you terminate your relationship with us, we retain archived copies of your Personal Information for legitimate business purposes and to comply with the law. Anonymized information may be retained to improve our services.
Security of Personal Information
We follow industry standards to safeguard sensitive information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Access and Control of Your Personal Information
You retain rights to your Personal Information and can access it anytime. To correct, amend, delete, or limit the use of your Personal Information, please contact us if you cannot make these changes through your account settings.
Contact Us
If you have any questions about this Privacy Policy or how IntegratedCounselingService.com, operated by Dr. Noreen Shaffi, processes your personal data, please contact us at contact@IntegratedCounselingService.com.